Zia is Zoho’s AI-powered assistant designed to enhance business operations across various functions. It assists in tasks ranging from customer data collection and document writing to sales number analysis, aiming to simplify your work. Zia provides sales teams with productivity boosts by recommending cross-sell opportunities, suggesting optimal contact times for clients, automating routine tasks, and enriching lead information. It also allows sales reps to update records or dictate notes through conversation​​.

Zia extends its capabilities to sales managers by predicting deal outcomes, offering AI-powered predictions for datasets, notifying anomalies in real-time, and efficiently delegating tasks based on detected customer email sentiment and intent​​. Moreover, Zia integrates with OpenAI’s ChatGPT to offer generative AI features across Zoho’s suite of business apps, enhancing tasks like email composition, social media post generation, ticket responses, and meeting minute generation​​.