Eclipse is a Generative AI platform that unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to boost customer retention
You can connect your voice of customer from different sources like chat, suveys, audio/video calls, emails and online reviews with Eclipse AI. Eclipse AI unifies these different sources into a single source of truth making it easy for you to understand user feedback and sentiment. Based on the analysis of this unified voice of customer data Eclipse AI auto-generates specific improvement actions that will boost your Customer Experience KPIs and Retention Rates.
